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Frequently Asked Questions
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How long have you been in business?
Waterman Brothers Construction has been in business under the same name since 1978.
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What types of jobs have you done?
Waterman Brothers Construction provides expert room additions, second floor additions, kitchen remodeling, bathroom remodeling, sun rooms, porches, decks, basement finishing and remodeling, roofing, window and door replacements and most other residential and light commercial remodeling.
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How much experience do your crews have?
Waterman Brothers Construction has some of the most experienced crews in the industry. Our tradesman average over 20 years experience. We have a very low turnover rate, our "newest employee" has been with us for over 15 years.
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Can I communicate with your crews?
All Waterman Brothers employees are fluent in English. All our subcontractors are fluent in English as well. Some of our subcontractors do employ workers for who English is a second language. All crews have cell phones and if a question arises we can quickly get an answer.
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Will you apply for a building permit?
Waterman Brothers Construction will never refuse to apply for a building permit. Different municipalities have different requirements as to what jobs require a building permit. Some require a permit for almost all jobs while others only require permits for jobs that include changes to the structure or plumbing. Jobs done without a permit are almost always cheaper and are completed sooner, since we don't need to cover the costs of applying for the permit and meeting the building inspector for required inspections and there are fewer delays waiting for inspections. We will follow all applicable building codes either with or without a building permit. We can advise you specifically if your job will need a permit once we know the scope of what you would like to do.
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What is your warranty?
Waterman Brothers Construction has always had a very simple and unique warranty. If it is our fault, we fix it.
Our attorney said we need to have a more specific warranty, so to read the fine print click here.
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Do you provide a detailed estimate?
Waterman Brothers Construction can provide free detailed estimates for almost all jobs. There are some handyman type jobs that end up being cheaper to complete on a time and material basis but a fixed price bid can be done if requested.
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Are you fully insured?
Waterman Brothers Construction is fully licensed and insured as are all subcontractors we hire.
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Are you lead paint certified?
Waterman Brothers Construction has been Lead Paint Certified from day one of the new lead paint laws.
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What is your payment schedule?
Waterman Brothers Construction will ask for a small deposit at job signing to cover costs of applying for your building permit. We will also ask for a payment before windows and other non returnable materials are ordered. Once the job is started we will bill as the job progresses, billing a percentage of the work completed to date. We will never ask you to pay for work that has yet to be completed.
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Have you ever filed a lien against a customer?
Waterman Brothers Construction has never filed a lien against a customer. We have a very high customer satisfaction rate so we have very few customers who refuse to pay.
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Has a subcontractor you hired or a suppler ever filed a lien on one of your jobs?
Waterman Brothers Construction has never had a subcontractor or supplier file a lien against one of our customers. We have made it our policy to pay our bills promptly. We have never had a sub contractor refuse to work for us because we owed them money.
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Do you use the same subcontractors for each job or do you frequently switch?
Waterman Brothers Construction has a very stable group of sub-contractors. Most have been working for us for years. We do switch occasionally if a sub fails to live up to our high standards but most of our subs feel fortunate to work for us and we are proud to have them do our work as well.
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Will you allow me to hire my own subcontractors?
Waterman Brothers Construction will allow customers to hire their own subcontractors. We understand that our customers may have loyalty to a subcontractor that they have used before. We recommend using our subs. We have found that since we provide a substantial part of their business, our subcontractors are very responsive, both to our scheduling needs and to providing high quality work at a reasonable price.
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Will you allow me to buy my own materials for my project?
Waterman Brothers Construction prefers to provide all the materials for your project. We warranty what we sell and it is the only way for us to be assured of high quality materials. We will gladly use customer provided materials, but we will not warranty them. If there is a problem with customer provided materials we will charge you our current hourly labor rate to correct the situation.
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Isn't Waterman Brothers really expensive?
While WBCI is not a cheap contractor, we are also far from the most expensive. There are many things that go into determining the best value; price, quality, speed and risk. Many builders skimp on the quality of materials or leave necessary elements out of their estimates to get the job with the lowest bid. They then add expensive change orders during construction, causing the end job cost to equal or exceed that of reputable contractors realistic bids. As you shop for the best value for your remodeling project, make sure you do a fair comparison and pick a company with a proven record of high quality work and customer satisfaction.
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